Yes. The fee varies with the type of product but in all cases is deducted from the quoted price of repair if the product is repaired. In affect the quote fee acts as a deposit against the total cost of repair if the product is repaired. If the product is NOT repaired for whatever reason the quote fee is retained by Resch Electronics to cover some of the fault finding time and costs. This quote fee varies with the complexity of equipment, please get in touch for further details.